1. Shipping Policy

AURAVEX FITNESS SHIPPING POLICY

Last Updated: August 22, 2026

At Auravex Fitness, we are committed to getting your fitness products to you safely and as quickly as possible. This Shipping Policy explains how we process, ship, and deliver orders placed through our online store.

1. Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully confirmed.

Orders are not normally processed, shipped, or delivered on weekends or public holidays.

During periods of high demand, promotional events, or holidays, processing times may take slightly longer. If there is a significant delay with your order, we will make reasonable efforts to notify you.

2. Delivery Times

Estimated delivery times are:

United Kingdom: 2–7 business days
Europe: 4–10 business days
United States & Canada: 5–12 business days
International: 7–15 business days

Delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on the destination, courier, weather, customs procedures, and other circumstances outside our reasonable control.

3. Shipping Costs

Shipping costs are calculated and displayed at checkout before you complete your purchase.

From time to time, Auravex Fitness may offer promotional free-shipping offers. Any applicable shipping promotion will be clearly displayed on our website.

4. Order Tracking

When your order has been shipped, you may receive a shipping confirmation email containing tracking information where tracking is available.

Please allow up to 48 hours for tracking information to become active after your shipping confirmation has been issued.

5. Incorrect Shipping Information

Customers are responsible for providing an accurate and complete delivery address during checkout.

If you provide an incorrect or incomplete address, please contact us as soon as possible.

Once an order has been dispatched, we may be unable to change the delivery address.

If an order is returned to us because of an incorrect or incomplete address supplied by the customer, additional shipping charges may apply before we can resend the order.

6. Delayed or Lost Orders

If your order has not arrived within the estimated delivery timeframe, please contact us at:

Email: [YOUR CUSTOMER SERVICE EMAIL]

We will investigate the shipment with the relevant delivery carrier where appropriate.

Auravex Fitness will not consider an order officially lost solely because tracking information has not updated for a short period.

7. Damaged Packages

Please inspect your package when it arrives.

If your order appears to have been damaged during delivery, please contact us as soon as reasonably possible and provide photographs of:

• The shipping package
• The shipping label
• The damaged product
• Any visible damage to the packaging

This information may help us investigate the issue with the carrier and determine the appropriate solution.

8. International Orders

International customers may be responsible for customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.

These charges are generally outside Auravex Fitness's control and may be payable by the customer where applicable.

Customers are responsible for checking their country's import requirements before placing an international order.

9. Delivery Issues

If a package is marked as delivered but you cannot locate it, please first check with household members, neighbours, building reception, or the delivery location specified by the carrier.

If you still cannot locate your package, contact us at:

[YOUR CUSTOMER SERVICE EMAIL]

We will assist where reasonably possible.

10. Contact Us

For questions regarding shipping or your order, please contact:

Auravex Fitness
Email: [YOUR CUSTOMER SERVICE EMAIL]
Business Address: [YOUR BUSINESS ADDRESS]

We aim to respond to customer enquiries as quickly as reasonably possible.